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Scroll Ignore macros for k15t Scroll Exporter are suddenly not working

Nancy Hutson Hale
Nancy Hutson Hale
Contributor
December 4, 2023

Established Scroll Ignore macros are today showing "There were errors rendering macro: An unknown error occurred." errors. 

Anyone else seeing this behavior?

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Tom Rough
Tom Rough
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December 4, 2023

Hey @Nancy Hutson Hale - Thomas from K15t here. Is this behaviour occurring for all your Confluence pages with the Scroll Ignore macro present? Or is it only something that is affecting specific pages?

Do you have the Scroll Exporter Extensions app installed on your cloud instance (this provides the Scroll macros)?

Does the issue occur when using a different browser (ie. Chrome, Firefox, Safari etc)? If so, can you open a ticket with us here and we can troubleshoot this together.

Regards,

Thomas (K15t)

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Nancy Hutson Hale
Nancy Hutson Hale
Contributor
December 5, 2023

@Tom Rough I did open a ticket; on further investigation on our end, it appeared that all macros relying on any integration were malfunctioning during the same time period. The problem has resolved itself, which suggests it was a systemic issue with Confluence Cloud or our site on it. Thanks for reaching out.

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