Unable to notify the approver automatically.

[Chethan GR]

For a requirement i'm using herzum approval add-on. For some transitions i need approval from a approver.

The Request Approval button in issue view screen doesn't work i.e when i click the button it should automatically send an email to the approver. But it 's not happening i need to click on notify button manually to send the email.

Anyone kindly help me regarding this issue TIA.

[Antonella Capalbo]

Hello Chethan,

I’m the responsible for Customer support on Herzum apps for Atlassian Marketplace.

We are available to help but in order to investigate the cause we need that you sign up in Herzum customer portal and submit a support ticket with the following information:

• export.zip file ( See how to generate the export.zip at https://chicago.herzum.com/confluence/display/HAP/Support+Request) and  screenshots illustrating the scenario
• Issue Id of the issue displayed on the screenshots
• Herzum Approval app version
• used Web Browser 
• JIRA Version

Kind Regards,

Antonella Capalbo

[Chethan GR]

Hello Antonella,

Thanks for your response.

I reconfigured the approvals and it's working fine now.

I guess it was due to some mis-configuration my bad I should have re-checked it before posting .

Regards

Chethan GR

[Chethan GR]

I have another issue when approving via email if the approver clicks on the approve button the issue will be approved and the issue is transitioned as required. But when the user replies with @Approved the issue is not being transitioned.

Whereas in my local environment both  works fine and i have used the same configuration on my client environment but the @Approved reply is not working. 

Regards,

Chethan

[Antonella Capalbo]

Hello Chetan,

Please, ensure that the following requirements are meet:

• the approval reply includes the opening and end tag: @Approved @
• the POP/IMAP Mail Server configuration meets all requisites reported on our customer support documentation (Configure Jira application emails to allow approval response via email)

Then, ensure that other Jira native mail handlers work.

In order to help, as start point to investigate, I need that you follows the steps below:

• enable the Incoming Mail logging and also Enable Debugging
• reproduce the issue
• wait 5 minutes
• create and download the export.zip ( See how to generate the export.zip at https://chicago.herzum.com/confluence/display/HAP/Support+Request)

Then, sign up in Herzum customer portal and submit a support ticket reporting the following information:

• zip file
• Request and Reply email  screenshots

Kind Regards,

Antonella

[Chethan GR]

Hello Antonella,

Thanks for your response.

It works fine now had some configuration issues with mail server.

Regards,

Chethan