Can I update alert field message with latest deduplicated alert message.

[Neil Benton]

We have integrated kapacitor with OpsGenie and configured it to duplicate messages, and this is working fine.

The Message in the alert reads P3, "Warning Server-1 Memory usage is 80%"

When further alerts are added in the activity log for the alert we see:

• 6:10pm Alert received for the same alias "Warning Server-1 Memory usage is 81%"
• 6:10pm Alert received for the same alias "Warning Server-1 Memory usage is 82%"

But the message to the operators still shows "Warning Server-1 Memory usage is 80%"

Is there any way to update the original alert to take the message field of the latest alert received ?

[Nick Haller]

Hi @Neil Benton ,

I see your response on this similar post: https://community.atlassian.com/t5/Opsgenie-questions/Alert-deduplication-and-alert-status-updates/qaq-p/1650126?utm_source=atlcomm&utm_medium=email&utm_campaign=mentions_reply&utm_content=topic

I've added your request to it as well. At this time, the best method is the suggestion in the post above of adding a note each time the alert is deduplicated.

You could also update the alert's message via our Alert API, or manually in the app. I understand automating the update would be ideal, but again unfortunately not possible at this time.

https://docs.opsgenie.com/docs/alert-api-continued#update-alert-message

We'll reach out if/when there are any updates on the ticket, ALX-918; Update alert fields / content upon deduplication.

[Neil Benton]

Hi @Nick Haller 

thanks for the response, I am looking at the API as suggested and it works.  Is there a way of triggering an API call when an alert has been deduplicated ?

Or would I have to write a script that queried all alerts and then updated the message with the latest deduplicated alert message ?  This seems over kill.

cheers

Neil