About Opsgenie and Jira Service Management Roadmap

[ryusei arai]

I am confused. While researching the latest features of Jira Service Management, I noticed that it has the same features as Opsgenie.

https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/

From reading the above link, I understand that Atlassian recommends migrating to Jira SM. What I want to know is the future of Opsgenie. Will Opsgenie continue , or will it be discontinued and only Jira SM will be available? Depending on this, I need to urgently plan for the migration to Jira SM.

Let me know if you need any further assistance!

[Mikael Sandberg · Accepted solution]

Hi @ryusei arai,

Welcome to Atlassian Community!

I haven't seen a public statement yet from Atlassian regarding Opsgenie, but based on the KB you linked above and what I have seen from the roadmap for JSM everything indicate that Opsgenie will be integrated into JSM and not offered as a standalone application. This is just my educated guess and not an official confirmation.

[Arai Ryusei]

Thank you for your response. I appreciate you letting me know that there is no official statement yet. Just to be safe, I plan to prepare for the migration to Jira SM with ample time.”

[Dan Knapton]

Follow-up question in this vein - is there a future for Opsgenie?  I have a use case that fits the Opsgenie features but I'm concerned that there is little to no training on the University site for Opsgenie and it's not straight-forward to set it up.  There is one course on Opsgenie for Mobile but it assumes Opsgenie understanding.  Are they fading it out?

I don't want to invest time in learning and setting it up if it's going to be discontinued.

[Mikael Sandberg]

@Dan Knapton I do not think it will go away, but I do think that it will be rolled into JSM instead of its own product.

[Dan Knapton]

Thanks Mikael.  Do you think it is being rebranded as ITSM?  I still find no training for "Opsgenie" but when I search for it I find only training for ITSM.

[Dave Rosenlund _Trundl_]

Hi, @Dan Knapton. My understanding is similar to @Mikael Sandberg's. 

There will be a standalone Opsgenie product for organizations not owning Jira Service Management.

However, organizations that own JSM will be required to subscribe to the integrated JSM/OG solution (eventually).

AFAIK the products will be branded "Opsgenie" and "Jira Service Management."

The Atlassian Community Events chapter called 'ITSM/ESM Masters' is planning a virtual/online event on this very topic and one of the panelists will be an Atlassian who's a subject matter expert on this topic.

Save the date: Thursday, January 16th, 12:00 EST 

Hope this helps,

-dave

[Dave Rosenlund _Trundl_]

P.S. Did you find this page?

Resources to help you
get set up with Opsgenie

As you say, I can find no standalone training for Opsgenie in the Atlassian University catalog. 

[Dan Knapton]

Thanks @dave this does help. It seems it is pretty fluid right now.  Any suggestions on what I can study up on with the state of the software at this time?  Just the ITSM functionality in JSM?

[Dave Rosenlund _Trundl_]

I would focus on the training for incident management capabilities in JSM.

https://university.atlassian.com/student/catalog/list?search=%22incident%22

And the Opsgenie resources referenced above.