Override disable

[Alexandru-Ioan Cinezan]

Hello,

Is there a way to disable/remove rights to add override or modify rotation in on call schedules for certain users.

End goal: only admins are allowed to change/override a shift.

Regards

[Nick Haller · Accepted solution]

Hi @Alexandru-Ioan Cinezan ,

Adding and editing schedules/rotations is role-based on both an account-role level, and team-role level.

Account Admins and Owners can add/edit any and all schedules/rotations.

Accounts Users cannot add/edit all schedules/rotations, but can add/edit the schedules/rotations of the team(s) they are assigned as an admins.

Account Users who are also assigned a user role under a team will not be able to add/edit schedules/rotations.

There is also not a way to limit who can add an override at this time; Team admins will be able to swap any user in an override, while an account User+team user will only be able to add themself into an override.

Learn user roles and permissions

[Alexandru-Ioan Cinezan]

Is there a plan to restrict override to users as well? The usecase here is to either give only Team Admins access to adding overrides ( removing the right from normal users, even for themselves ) 

[Nick Haller]

Hi @Alexandru-Ioan Cinezan ,

Not sure if there is any plan to add this option, but I did open a feature request for this functionality you follow, watch and vote for here: https://jira.atlassian.com/browse/OPSGENIE-1047

[Paul Biagio]

@Nick Haller  you mention that "Team admins will be able to swap any user in an override" but we are not finding this to be true... it seems you need to be a full admin to be able to assign overrides to others. I also don't see anything related to override permissions in the article you linked: https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/

I found these related feature requests: 

• https://jira.atlassian.com/browse/OPSGENIE-2331 
• https://jira.atlassian.com/browse/OPSGENIE-2252

Let me know if I'm missing something as I would have expected team admins to be able to add overrides for others.