Opsgenie

I'm trying to integrate Zendesk with Opsgenie knowing that I'm on Essentials plan and as the documentations instruct, I can with the following steps    but trying this didn't work , I fi...

• cloud
• opsgenie

Good afternoon Everyone, I am looking into OG alert API (and perhaps a python wrapper) at https://docs.opsgenie.com/docs/python-sdk-alert, and I cannot find triggerUrl and triggerDescription paramet...

• api
• cloud
• opsgenie
• rest-api

Hi, I am trying to get the schedule of a team for specific dates lets suppose 27 of the last month to 27 of the current month so I apparently use the month parameter and I add the date for some reaso...

• cloud
• opsgenie

Was looking for a solution here- We have number of cloud based applications (e.g. SAP), we would like to keep on top of regular - C & A expiry - Contracts - License - SOW (life cycle) - AWS...

• itsm
• jira-cloud
• jira-service-management
• new-to-jira

I will be setting up a bunch SW alerts within the integrayion but before I proceed, can someone kindly advise if using 1 integration is ok to use for all alerts (regardless of triggering objects and ...

• cloud
• opsgenie

Hello,   I am trying to see if we can configure an opsgenie alert based on receive 2 identical slack messages (same channel)in the max timespan of around 4 hours.   i appreciate the hel...

• cloud
• opsgenie

I'm viewing Team Productivity Analytics, and on this page, there's a table for "Alert Metrics Per User". There are 3 columns I have questions about: Total Alerts, Acknowledged Alerts, and Escalated A...

• cloud
• opsgenie

I have an Incident Rule created for a team to create an Incident based on From criteria of the Alert that was created(I'm using the Email integration).  It created the first Incident beautifully...

• opsgenie

Hi, I would like to know what Opsgenie integration can be used with Eventbridge input transformer. Currently using incoming SNS integration, when the alert is triggered, nothing found in the Opsgeni...

• opsgenie

Is there a way to have a rule applied to a team where we can define what kind of notification occurs based on its priority? For example, if we get a P3 alarm I don't want notification to go above an...

• opsgenie

If I have multiple Opsgenie teams, is it possible to integrate each one of them with seperate sns topics or are we restricted to a single sns topic?   Scenario: Cloudwatch alarms 1, 2, and 3 s...

• aws
• cloud
• opsgenie

Since merging our legacy Opsgenie account with our Enterprise JSM, we've noticed a new toggle in General&Settings: HIPAA Compliance - send compliant Opsgenie notifications to your users. Currentl...

• cloud
• opsgenie

Hello,  When adding a phone number to the 'Voice' section within the notifications, we are getting this when attempting to test...   Ch1-21216 Account not allowed to call phone number ...

• opsgenie

I am exploring JSM Standard with OpsGenie Essentials, using the SumoLogic integration (see https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-sumo-logic/#Configuration-in-Sumo-L...

• opsgenie

Hi, I'm working in an integration between OpsGenie and Status Page. The purpose is, when certain alerts are created in OpsGenie, create an incident on the Status Page and update the affected compone...

• integration
• opsgenie
• statuspage

I created a role for users with expanded access. I want them to be able to see alerts from all teams and have edit only admin rights but I don't want them to be able to modify other teams alerts. Is ...

• cloud
• opsgenie

Hi all, I am playing with Postman and Opsgenie. I configured the link between them and I am getting some results.  I wonder if there is a way to show a list of people on oncall during a select...

• cloud
• opsgenie

How can I find historical on call schedues

• cloud
• opsgenie

hi there, something seems very broken with our Ops Genie accounts we have one Ops Genie team configured with four "User" members (i.e. no admins) - I am working with a coworker who is an Organizatio...

• cloud
• opsgenie

Hi Team .,   In my case i have acknowledged one opsgenie alert either it is p1 or p2 case but unfortunately i missed to fix it more than 2 or 4 hours, how can it notify whether its SLA breache...

• opsgenie

I'm using OpsGenie for alert management, and I want to search for alerts and have them sorted by severity levels in the order of P1, P2, P3, P4, and P5. Is there a straightforward way to construct a...

• opsgenie

We have set up a rather extensive series of scheduled reports going out each month, reaching both internal and external stakeholders. Unfortunately these schedules were set up by a single user, who h...

• cloud
• opsgenie

We've been using opsgenie for quite a while now and everything was smooth until recently, when we noticed that all calls incoming from opsgenie have no caller id. This has taken us by surprise and so...

• cloud
• opsgenie

Can you use Opsgenie as an ITSM Tool?  I see you can do incidents but can it do Service Requests, asset management etc.  I don't believe it can.  

• opsgenie

Very new to Opsgenie.  But have heard good stuff.     When an Incident is created as P1, I need to create an alert that: 1. Emails specific users about the incident, JIRA #, Su...

• opsgenie