Disabled account cannot be reactivated despite being active in IDP (even from Managed accounts)

[David Washburn]

Over the weekend one of our accounts was disabled. We are unable to reactivate them.

• I have tried to reactivate them from Managed Accounts and the option is grey
• I have checked that the account is active in our Microsoft environment (IDP)
• I have run a fresh reprovision to see if this resolved the issue but it did not

[Narmada Jayasankar]

Hi David,

Please file a support ticket and one of our team members can look at your setup and figure out what is happening. 

https://support.atlassian.com/contact/#/

Best,

Narmada Jayasankar

Lead product manager, Atlassian Access.