Can't connect New Relic to Statuspage

[Valentin Prugnaud]

I am trying to setup the New Relic third party system metrics with our status page, but the API key is not accepted. 

I keep running into this error: 

Remote validation of your credentials failed, or you have no applications associated with your account.

 I checked, we have around 1300 APM metrics in New Relic.

[Ilya Chatsviorkin]

Same issue, did you find a solution?

[PeterE]

The solution is to add your "Rest API" key, not the new "User API key". It is a bit hard to find, but if you add your account number to this link, it should get you there:

https://rpm.newrelic.com/accounts/[ACCOUNT NUMBER]/integrations?page=api_keys

But bottomline;

The integration is outdated, as is uses the New Relic V1 Rest API, so you cannot add uptime metrics, as this is part of synthetics. I think Atlassian should take a note and update this integration, so we are able to use all the latest New Relic metrics on the status dashboard.

[james]

For anyone else suddenly dealing with this issue in 2024:

(New Relic REST API Keys were EOL'd Mar 18, 2024):

1. In Your page > System metrics, go to Third-party data sources and delete and re-create your previous New Relic connection (associated with the Metric(s) in question).

2. If necessary, you may also need to delete and re-create the original Metric itself, if it's tied to your previously-linked Third-party data source account. (Tip: Click Edit and Hide metric on the original Metric, use it to copy-paste name & settings to make that easier.)

3. After clicking Link account to re-create the New Relic data source, make sure you:

• 3.A) Use a USER type API Key at New Relic, which you can create in New Relic > Administration > API Keys (and make sure you copy the Key itself when created, which you'll only see once; there is a "Copy Key ID" option for each existing API Key, but that isn't the same thing and won't work here.)
• 3.B) Choose the v2 New Relic API for Metric base URI (or the EU option if you're in Europe.)

[Pir8Radio]

same issue, and im using the API key found bottom right.   I get the same error..   Is there some kind of delay between creation and when you can actually use the API key?

[alessandro_pezz]

bump

[Nicolai Lindholm]

Is there any update on this? I currently can’t connect status page with new relic as it looks like the api versions are different?

I just signed up to statuspage as well and without this integration I can’t use the product.