Automation keeps saying "Requesting card to check trigger condition(s)" and doesn't work

[Shelley Barendregt]

Hi there,

I have set up my automation as following:

When I add a card with a due date in less than 70 days, the automation activity log keeps saying "Requesting card to check trigger condition(s)" and will not work (still not after 30 minutes)..

Can anybody help me out what's going wrong here?

Thank you!

[Lipakshi Narang]

Hi,

Thank you for reaching out to the Trello Community!

I have looked into the automation that you shared.

1. This automation will only work if a card with an already assigned due date is added to a particular list.
2. For example, a card having a due date is in list B and moved to list Uitgerekende datum, then the automation will work and put the orange label. However, if you are creating a new card and then adding the due date, it will not work.
3. This is because the sequence of the automation is considered.

To make the automation work, you can try creating it in the following way:
1. Under Trigger, go to the "Dates" tab and select "When a due date less than 70 days from now is set on a card in list A".
2. Here is a screenshot for your reference:

3. Under action, go to the Add/Remove tab and select "add the orange label to the card"

This automation will work whenever a due date is set on a card in that particular list and not necessarily the card should have a prior due date set when added in the list.

I hope this helps.

Thanks & regards,
Lipakshi