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[BUG] labels on cards disappearing randomly over periods of time

Calvin September 19, 2025

Maybe due to using a lot of them (~100) labels disappear form cards and from the list of labels temporarily, mostly when working on a board for a while or especially after having it open in the background coming back from another app I was using meanwhile.

Current workaround: reopening the board usually brings them back.

It would be nice tho if I hadn't to worry all the time if part of the label information has gone missing again, I find myself not noticing right away often...

Some further details I noticed: it's mostly (not only & always) the same labels disappearing, while it's a wild spread throughout the whole list/colours and seems like no matter if I created/edited them long ago or not.

Internet connection is stable and I'm on different networks, board set to available offline as well.

OS: latest official Android 12 / OneUI 4.1 (Samsung Galaxy S10e)

I hope this helps, thank you in advance! :)

1 answer

0 votes
Luciana Munhoz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 24, 2025

Hi Calvin,

I checked your account, and although you have about 100 labels, the boards don't look too large.

I understand you are using the Trello app for mobile, so I'd like to suggest you follow the app troubleshooting on this page: https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/

Hope this helps to resolve the problem!

 

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