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COBRANÇA INDEVIDA

Rede Poupe Farma
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 18, 2025

Fizemos pagamento por um premium (membros ilimitados) e estão cobrando por inclusão de mais três, ele automaticamente voltou pro gratis, com um ano pago e bloqueou todos os membros de acessar. WhatsApp Image 2025-03-18 at 17.07.23.jpeg WhatsApp Image 2025-03-18 at 17.05.08.jpeg

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Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 18, 2025

Hi @Rede Poupe Farma - welcome to the Community!

It looks like you have a Premium subscription but it is disabled due to non-payment as your card has expired. 

I've raised a ticket for you to chat about this with our support team. You can access this ticket at https://support.atlassian.com/requests/#!/TRELLO-213473/ and you will also be sent emails with updates on it! 

Rede Poupe Farma
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 19, 2025

Como assim foi bloqueado por falta de pagamento ? Se fizemos o pagamento para o periodo de um ano. 
Dia 21/11/2024 doi feito uma cobrança de $559,95 com o periodo de 22/11/2024 a 20/11/2025 e novamente outra cobrança de $238,01 de um valor restante. 

Então o pacote premium não tem membros ilimitados, pois a cobrança que estão fazendo é devido a adição de 3 usuarios. 



Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 19, 2025

Hi @Rede Poupe Farma - please respond on the ticket I've raised for you at https://support.atlassian.com/requests/TRELLO-213473/

We can assist you privately and discuss why you've been billed again on top of the annual payment you've made. My colleague, Lara, is waiting on your response on this ticket. 

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