Fizemos pagamento por um premium (membros ilimitados) e estão cobrando por inclusão de mais três, ele automaticamente voltou pro gratis, com um ano pago e bloqueou todos os membros de acessar.
Hi @Rede Poupe Farma - welcome to the Community!
It looks like you have a Premium subscription but it is disabled due to non-payment as your card has expired.
I've raised a ticket for you to chat about this with our support team. You can access this ticket at https://support.atlassian.com/requests/#!/TRELLO-213473/ and you will also be sent emails with updates on it!
Como assim foi bloqueado por falta de pagamento ? Se fizemos o pagamento para o periodo de um ano.
Dia 21/11/2024 doi feito uma cobrança de $559,95 com o periodo de 22/11/2024 a 20/11/2025 e novamente outra cobrança de $238,01 de um valor restante.
Então o pacote premium não tem membros ilimitados, pois a cobrança que estão fazendo é devido a adição de 3 usuarios.
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Hi @Rede Poupe Farma - please respond on the ticket I've raised for you at https://support.atlassian.com/requests/TRELLO-213473/
We can assist you privately and discuss why you've been billed again on top of the annual payment you've made. My colleague, Lara, is waiting on your response on this ticket.
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