I accidentally turned my account into a managed account and need to move back to unmanaged

[André Duprat]

I have a personal (unmanaged) account and was trying to register my work e-mail to be able to send e-mail to my Trello Inbox. After I finished the procedure, Atlassian replaced my main account e-mail with my work e-mail, and that automatically transformed my account into a managed account under my work organization, which I had no intention of doing. How can I revert my account into an unmanaged account?
I work in a big organization and it is not feasible to find the administrator to sort this out.

[Nikola Perisic]

Welcome @André Duprat 

This would require your admin to unclaim your account since it has been added as the managed account. You need to ask your admins to do this from their side. If they are unsure how, you can point them here: https://community.atlassian.com/forums/Questions/Unclaim-accounts-in-Guard/qaq-p/2772731#:~:text=%2D%20Centralized%3A%20Select%20Settings%20%3E%20Domains,addresses%20in%20each%20CSV%20file.

[André Duprat]

Thank you! It’s a big company, do you happen to know if there is any way I can find out from Atlassian who this admin is?

[Nikola Perisic]

I believe that Atlassian can help you with that, but you should be asking your internal team for this information.

[André Duprat]

Thanks again for taking the time to help! The global IT team has no knowledge of a corporate Trello account. I believe it was a random employee from a local branch that created a “main” corporate account and now the domain is under this “ghost” admin that I can’t track down… you happen to know how I can get Atlassian to help?

[Nikola Perisic]

Hi @André Duprat the managed accounts are under your organization settings which is not part of the product. This means that your admin has claimed the account with the verified domain. This is all done through the Atlassian administration. You do not have the access to Atlassian administration?