Emailing in to the NEW inbox has stopped working?

[PJRanson]

As the title suggest - I've been forwarding emails to the new inbox (which I love) but I've noticed the last 3 or 4 I've sent are bouncing with an empty email from Trello (which presumably should say something like your email failed to reach the inbox) 

I'm using the "add a card to your inbox by emailing" option and using the extended email address from the the  'send any email address to' option. 

It was working. 

Now it's not - anyone know why or have any suggestions?

[Rena · Accepted solution]

Hi @PJRanson 

Thanks so much for giving our new inbox features a try! After looking into your account a bit, we noticed a couple things:

When you use the "add a card to your inbox by emailing" option (inbox@app.trello.com), you might get an email saying that we couldn't authenticate your email domain. You can read about this a bit more here

When you use the "send any email address to" option, our logs are showing that you might be forwarding to a card that has been archived. When you forward an email using this email address option, a card will be created in your inbox. If you continue to reply/forward to the email address, comments will be added to the original card, similarly to this. However, comments can't be added to archived cards, so if the original card was archived, this will fail, resulting in the empty email from Trello.

We are actively working to improve this flow so that you won't get an empty email in this case. 

Can you give the "send any email address to" option a try with a few emails you've never interacted with before to see if you are still running into issues? And if you're getting the blank email bounce for an email thread you've interacted with, can you check your archived inbox items using the (...) inbox menu and restore any of those and try again? 

Thanks for posting!

[PJRanson]

Ok. This is interesting. 

But first, Thanks for you reply. 

I get your point about emailing in to an archived card, but my understanding with the email in functionality was that it simply* creates a new card based on the email input and is agnostic about the content, (using the AI to provide a functional heading and superficial actions generated from that email... (Which is also great btw (when it works)))

So, with that in mind, I don't know why it would be trying to add it to an archived card.

(FWIW, I use the 'add to existing card' option when sharing text/SMS content from my Android mobile device to the Trello mobile app)

On that basis that's there's an issue with archived cards - I've done a first principle test and unarchived ALL the cards in my inbox,  and then sent the email reply notification of your previous message to see if it propagates as expected.  

And it did... 

With no blank response email bounce...

In that case, my guess it's something to do with the archived cards as per your suggestion, but precisely what exactly will take longer to troubleshoot than I've got time for ATM.

I'll take a look tomorrow and see. 

*I know it's more complicated than this... 😏

[PJRanson]

Just dived in to check out with a bit more detail. 

What I did last night was just a lucky 'hit' and not related to unarchiving previous cards in the Inbox archive. 

What you're saying is bang on - I see now. 

I had already forwarded the original message from my email to Trello, and because I'd dealt with it, I had archived it. (not deleted it)... regardless of the fact it was moved to a different board.

Consequently any replies to that email thread I was forwarding to Trello inbox was failing to land and triggering the blank Trello auto-email response.

So, the net result is that my workflow needs to adapt - so I'm NOT archiving cards from the inbox but deleting them after they have been processed. 

For the record - I USED to have an 'inbox' on every board and "email in" to them - but since you've introduced the global inbox I've removed them all - this is why I like the feature as it naturally nests into my existing workflow using a GTD Methodology.

I would usually process a card in the inbox, clarify it etc, and often create a new card, either based on an existing template or create someone new/unique depending on the situation then archive that original card from the inbox. 

If I will now need to DELETE the card fully, then this means I will be looking for means to delete cards with less clicks. at the moment, deleting takes a number of steps. Archive>Delete card> are you sure> YES! - etc... I would like a delete delete option... without all the faff. 

Anyway... I understand now what the issue is and can move forwards. 

Thanks for the help.