I quit my job - Payment Cancelation

[Bulent]

hi!

I created a user as my ex-company mail adress and i defined a membership for trial of account. I left company but trello still getting payment monthly. Unfortinaltely i haven't got password of trello account i can't login my ex-company mail account.

how can i cancel regular payment ? Who can help me?

[Alisson Sartor · Accepted solution]

Hello, Bulent!

Welcome to the community.

Since this needs more details and sensitive information, can you open a request at https://support.atlassian.com/contact/#/ on the billing session?

Kind Regards
Alisson
Trello Team

[Bulent]

Dear @Alisson Sartor ,

Unfortunately, all details(invoice  about my account are in my account and i can not login with my ex-company's mail adress. Web page link that you shared, required to login with my ex-company's account. Thats why, i can not solve my problem over on your link or your web page.

Who can help me ?

Bulent

[claudio_reyes_]

Bulent, I have the same problem.. nobody answer. In one year every month sending messages, looking for answers, nobody response a sh_t!!

If  you get some answers, please, tell me what they say to you, please. 

I hope you the best!

[claudio_reyes_]

I´m in the same situation. My old company closed since 1 and alf year ago, but I used my Card to pay Trello service, and now I cant recover the old email and I can´t login in the old account. This cost me almost usd$300 of my money and nobody answer a thing, theres no way to cut this service. Is a nightmare. 

I need answers, please