When I take a photo and attach to a trello card, it is nolonger saving as a jpeg

[Chrissie]

Hi,

I have used Trello for around 8 years, and love it.

However suddenly this week it stopped uploading photos as Jpegs when I do - attach - take photo - tick. 

What happened? why is it not saving as J-peg any more?  I use it a lot to store photos on site visits  and download specific ones that I need to show to my clients. 

Nothing is different, same phone, same computer etc. I have never had this problem before. I now had a deadline and can't get my work done. Argh ! :(

[James Hurley]

Hi @Chrissie, to add to @Gaurav Kataria reply, the team has confirmed this is a bug: sometimes file extensions are being cut from the names of photos & attachments in the Android app. We're releasing a fix now, so you should see an update shortly that resolves the issue.

The attachments themselves should still have all been uploaded correctly; the file name is the only thing affected. Thank you for surfacing this and we appreciate your patience!

[Marcox]

Hi, we've been having the same problem since around Tuesday. Images uploaded from a Samsung A55 aren't in .jpg format; the app saves them as .webp. The problem arises when downloading these images to a PC, as they are downloaded as a raw file. We take a lot of photos every day, and it's a pain having to rename them to .jpg to be able to view them on a PC or send them. Thanks, we hope there's a solution.

[Gaurav Kataria]

Chrissie, the file format for those pictures is indeed JPG (and you can view those images in your Trello app across all your devices) but the file extension is missing, therefore, when you share them with others they don't see it as a jpg file. A quick fix would be to add .jpg extension when you download and share those images. I will check with the team to see what change we made on the Trello end.

[Marshall Walker Lee]

What file format is it uploading as?

[Marcox]

In our case, and probably Chrissie's, the upload format is .webp, and when we download it to the PC, it doesn't recognize it and doesn't format it, so we have to rename it so it can be played on the PC.