Recalculate invoice based on 2 users not 3

[richard brooks]

Hi i recently (6 Sept 25) received my annualy fee for Trello.

We only need 2 board members - so i have reduced from 3.

How do i get trello to relaculate the invoice and refund the balance - 2 not 3?

I can cancel the transaction as i paid by CC and then Trello gets charge back from Mastercard - but can someone contact me over the next 4 days so i dont need to reverse the CC transaction.

Post an email or contact here for me ?  

Thanks R

[Rishabh S]

Hi Richard, 😊

I hope you're doing well! I'm Rishabh from the Trello Support Team, Welcome to the community!!

To assist you further with your billing inquiry, could you please reach out to our dedicated billing team? Here’s how you can do that:

• Visit https://support.atlassian.com/contact/ and select "Billing, payments, and pricing" under the "What can we help you with?" section.

Additionally, you can review our Trello refund policy for more details on eligibility and the process: Request a refund 

If you have any other questions or need further assistance, please feel free to let me know. We're here to help!

Best regards,
Rishabh
Trello Support Team

[richard brooks]

Hi Rish - thanks for your reply.  Yes i will do this and then enter a new 12month contract with 2 users not 3 - thanks for your help.

Richard