Unable to receive email notifications & opt out of Beta mode

[MG-AHVN]

Hello Trello Support,

Since May 10, 2025, I’ve stopped receiving Trello email notifications even though my settings are set to "Instantly".

Additionally, I noticed I’m in Beta mode (shown at the top of the interface), but I cannot find any option to opt out of it. Could this be affecting email notifications?

Please advise how I can:

Restore email notifications, and

Exit Beta mode, if possible.

My account email: ahvn-mg@astee-horie.vn

Thank you very much!

[Mat · Accepted solution]

Hi there, welcome to the Trello Community!

I had a look at your account email and it looks like it's created today (May 16) and I don't see a Trello account associated with it. Could it be that you've been using a different email account? To check the email you use for your current Trello account, please login go to https://id.atlassian.com/manage-profile/email

If the account you shared is the account you will use from now on, please complete the sign up for Trello. To create an account, go to https://trello.com/signup and use the same email address that was invited to join Trello. Here’s more info on how to manually create a Trello account

You can toggle beta features on and off from the Beta menu. To exit the beta:

1. Select Beta in the header

2. Select Try the Beta experience or Exit Beta

For more info: https://support.atlassian.com/trello/docs/new-trello-support/ 

I hope this helps, but let us know if you have any questions!
----------------
If this post helps with your query, then please consider the Accept answer or Like button to help the other users find it more quickly.

[MG-AHVN]

Hi! I changed my email on 16/5, after that, receiving notification emails worked fine.
(p/s_ this may have caused you not to find any accounts registered with that email)
Thank you very much!