Unable to remove Workspace member remove X button not working

[Claire Worsley]

I am trying to remove members from our workspace before going to the paid option after a free trial but nothing happens when I deselect the X- they won't come off and I cannot upgrade whilst they are still listed. 

[Lipakshi Narang]

Hi @Claire Worsley

To add on to what me colleague suggested, please make sure you also click on the "Remove from workspace" button to remove the member.

[Claire Worsley]

Hi i have tried both but two members are still there and the workspace will not remove them. I have done incognito and checked the box

Can you help please as I cannot upgrade with them

[Nivedhya Vikram]

Hi @Claire Worsley ,

Welcome to the community!

Try opening your browser in incognito or private mode and please attempt to remove the members again. This helps ensure that no extensions or cached data are interfering.