Why can I not stay signed in on my mobile app and my desktop app concurrently?

[Laura Trevino]

I have Trello on my phone and on my computer, running windows 11. Everytime I try to log into one device, after successfully being logged in on the other device, the login screen tells me my username and password combination is incorrect. Subsequently, I have to recent my password every time I want to log into my computer or phone, which logs me out of my other device and starts this cycle all over.

I have been "resetting" my password to the same password for the last few iterations of this problem, so I don't understand how I could have an incorrect combination, unless the password reset page accepts passwords with characters that the normal login does not, which would cause this error. Help please!

[Laura Trevino · Accepted solution]

Issue was resolved by eliminating special characters in password. Atlassian should update their password error messages to say special characters are not permitted AND should not allow login from the password reset if the new password has a special character. 

[Beverley]

Hi @Laura Trevino - welcome to the community!

Sorry to read about the issues you're experiencing with logging into Trello. Would you happen to have autofill settings or software enabled that is auto-filling your login credentials? If so, I would suggest either disabling the settings and testing if it works, or reviewing those settings to check if those details are correct.

I hope that helps!

[Laura Trevino]

No auto fill enabled.