Hi Community, This is Wednesday again, and Weekly knowledge growth with Jira Guru! Today's topic is "Jira Service Management and How to work with Service Requests?" ------- ...
* I currently work for a small entity using the Jira server edition 4.5.1 * Within Jira we have a single project deployed called ITHELPDESK * ITHELPDESK acts as a single queue for users reporting: ...
By default when setting up a JSD project several issue types are added. 2 of them are Service Request Service Request with Approval both workflows are very similar but with an added appro...
Hi, Over the years I've worked in a lot of IT (support) environments with several tools (who shall remain nameless :)). On thing that i've noticed is a consistent struggle on how to task different ...
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