People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Desk, where usually customers come across a generic layout. And ...

• App Central
• atlassian-marketplace
• customer-portal
• itsm
• jira-service-desk
• jira-service-desk-server
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Jira Service Desk is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it can be even after configura...

• App Central
• atlassian-marketplace
• custom-field
• customer-portal
• itsm
• jira-service-desk
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In the first part of this article, I've reported on the most important Atlassian product news from the Summit 2019 in Las Vegas. In this second part, I'll focus on the changes that happened to the At...

• Official Atlassian Events
• atlassian-marketplace
• dynamic-form
• jira
• jira-cloud
• jira-server
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There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that's on Jira Service Desk. Without a proper ...

• App Central
• atlassian-marketplace
• atlassian-support
• customer-portal
• itsm
• jira-service-desk
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