Customer support and customer service are frequently used interchangeably in customer interactions. However, they have different functions and distinct impacts on the overall customer experience. In ...

• App Central
• addon-time-between-statuses
• customer-satisfaction
• jira-cloud
• lead-time
• time-to-resolution

Customer satisfaction indicates how pleased your clients are with your product or service. For numerous businesses, it's the defining line between thriving and failing—so, no big deal, right? ...

• App Central
• time-between-statuses
• time-to-resolution

Time metrics measure time in project management, product development, and customer service. There are many of them. Each metric is essential for improving processes, enhancing customer service, gaini...

• App Central
• jira-cloud
• jira-data-center
• time-between-statuses
• time-in-status
• time-report
• +1 more tag...

The previous article discussed the factors influencing the Time to Resolution metric and how they can be interpreted. Now, we would like to delve into the question of how to reduce this metric. Or,...

• App Central
• jira-cloud
• resolution
• status
• time-between-statuses
• time-report
• +1 more tag...