Hello, is there functionality to add watchers for a ticket, any customer within our Software Project by way of automating a custom field and tying it to watchers?
My goal is to have users/customers that submit a ticket through our portal (JSM), have a field to select other users/customers within our organization to be a watcher on that ticket.
Tickets end up in a Software project and do not stay within JSM.
Hi @Bassel.Kharwat
you should have a look at automation rules. There is an action which is able to add watchers to an issue.
My approach would consist of the the trigger: Field Value changed (for your customfield)
Then create a smartvalue with {{issue.customfield_xy}} and set it in the "Manage Watcher" action.
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