Atlassian Assist + Slack Issue (loading...)

[Antony Delgado]

Hi people

We're using Atlassian Assist (Halp) since 3 years ago and it has been working very well, but 2 weeks ago we are facing this type of error:

Sometimes integration is not creating tickets in Jira Service Management, sometimes it creates the ticket but takes 2 hours in update the information in Slack and hows this message "Loading..."

We didn't see any incident in Atlassian Status.

Is anybody facing this error too?

[alexej.friedrich]

Hi there, we are facing the same issue, and didn't find anything useful yet. We submitted a service request to Atlassian Support, but also didn't received any answer so far.