Community resources
Community resources
Community resources
- Community
- Tag: atlassian-assist
Tag: "atlassian-assist"
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Hello Everyone, We have setup Atlassian assist (halp) in our sandbox and set it to a response channel. It works great currently. My question is, We only want the Bot to respond to "@" mentio...
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Hi all, I add the Atlassian Assist in slack, but it didn't send a message to me to set the channel to be agent channel/request channel. It only show a message that assist has been added. Theref...
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...ommand, add Assist, and configure as an agent channel, choosing the Request Types to stream for new issues. I went into our public/common Slack channel, used the invite command for Assist, selected the "R...
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What project/issue permission(s) are required for the Reporter field to be displayed in chat channel notifications (Atlassian Assist/Ticket Assistant)? We have a project used to request and ...
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Hi people We're using Atlassian Assist (Halp) since 3 years ago and it has been working very well, but 2 weeks ago we are facing this type of error: Sometimes integration is not creating tickets in...
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Hi all, hope you're well and that someone can help me as I'm starting to go crazy in identifying what I'm doing wrong. I've just upgraded our Jira Service Management to Premium. I've made sure I've g...
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Is anyone else having issues with the Assist app in Teams for Jira Service Management? We are working on instructions for our users as we go-live next month and the Tickets tab and View details...
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We are using Atlassian Assist to integrate our JSM with Slack. We note we can put in some fields that will show when users raise requests in Slack. But the "Affected Services" doesn't ...
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We have a #helpdesk channel where we have users writing the /assist command and creating their tickets. This is the channel connected in Jira. However, we have noticed some tickets are comin...
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Hello, Community, We are using Atlassian Assist in our organization, and recently I've noticed that tickets with status "Completed" (not "Closed") are recognized by Atlassian Assist as "Clos...
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Hi team, Atlassian assist used to be a great solution for Slack / Teams helpdesk, From what I read for official release notes on Atlassian's page, they move Atlassian Assist completely to Jira Servi...
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Hello, Is it possible to use the chatbot in Slack in your own private channel? At the moment, the requests of all members are displayed in the test channel, which makes it quite confusing. However, ...
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What is the big difference between ATLASSIAN Assist and Jira cloud? Do you think that Jira Cloud is an app for agents, and ATLASSIAN assist is an app for both customers and agents?
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