The subscription payment is not going through

[Daria]

Dear Atlassian Support Team,

We are currently experiencing an issue with processing our subscription payment. Every time we try to make the payment, an error occurs. Could you please assist us in resolving this problem as soon as possible?

Any guidance or suggestions would be greatly appreciated.

Thank you for your help.

[Shannon S]

Hi Daria,

Thanks for raising this question on Atlassian Community.

I see you were able to create a ticket with our billing team. Someone will be following up with you shortly.

Take care, and we'll speak to you soon.

Shannon S | Atlassian Cloud Support

[Lepoevin]

I had the same issue a while ago, and it turned out the problem was linked to how my card interacted with their secure online payment processing services. I switched to a different card that supports international transactions, and it worked right away. Also, double-check if your bank flagged the payment attempt—it happened to me once, and a quick call fixed it.

[Valerie Knapp]

Hi @Daria , welcome to the Atlassian Community and thanks for your post.

This is a topic Atlassian will need to help you with. We are more technical support for troubleshooting with using the Atlassian applications, as in, we do not access directly your platform but we can give generic advice about how to use or improve the tool.

I will escalate this post for you to the support but you can also open a ticket if you haven't already done so here, https://support.atlassian.com/contact/ .

Best wishes