Action: "Organization" contains the list of contacts to add to the watchlist.
Expected behavior:
Adding "Organization1" to the service request, means all emails under "Organization1" will receive a notification when they are added, and they are able to view the request in Servicedesk portal.
I want to track the response for each organization, so each organization have to create a separate ticket.
In the parent issue I have a custom field "ListOfOrganistions" field which can contain multiple values. e.g. Organization1 Organization2 Organization3
On manual trigger of automation rule, the automation rule will clone for each organization. However, I am unable to assign Organization to Organizationid in the branch.
Advanced branching is used for this:
for each (organizationid){
Set Organization to {organizationid}
}
May I know how can perform the above bold logic in automation rule?
Hi @Jy
Whenever you ask for help with an Automation Rule it will help us to help you if you provide:
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5. Explain where the issue is.
These questions are not for not willing to help, but to have community members understand on how automation works.
Hello @Jy ,
By default 'Organization' field doesn't support smart values; you can use more action to add json.
In the below screenshot, I've looped through the organization list of issue (customfield 10002 is my organization field); and added the organization ID to via additional fields.
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