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Checking what email the request was sent to

Michał Wilczek
Michał Wilczek
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March 12, 2025

 

Hi everyone,

I'm using JSM on which there are several emails hooked up collecting submissions. I would like to automate to indicate the updating of fields depending on which email the request was sent to.

Example:

Someone sent a ticket to email X - update field to value 01

Someone sent a ticket to email Y- update the field to value 02, etc.

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Trudy Claspill
Trudy Claspill
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March 12, 2025

Hello @Michał Wilczek 

Welcome to the Atlassian community.

This topic was discussed in a November 2024 post here:

https://community.atlassian.com/forums/Jira-Service-Management/How-can-I-see-which-email-address-customers-emailed/qaq-p/2875830

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