How to assign the sub task ticket to particular user automatically based on Parent Ticket Status

[Prabhu Chilukuri]

Hi Team,

We would like know that, Is there a way to assign the sub task ticket to particular user automatically based on Parent Ticket Status?

[GNarsimhagowda - Empyra]

Hi @Prabhu Chilukuri  

This can be acheived by automation.

Thanks.

[Prabhu Chilukuri]

Hi @GNarsimhagowda - Empyra ,

Could you please share the steps?

Thanks!

[GNarsimhagowda - Empyra]

Hi @Prabhu Chilukuri 

This is the automation I have used and it is working for me, You  can add conditions based on your requirement