Slack Channel creation

[Dan Allenby]

Hi,

Is it possible to create a slack channel using automation? 

Im setting up a customer onboarding kanban board, and as part of this we create an internal slack channel.  ideally id like to automate this when the ticket reaches a certain point.

[Jayesh Raghuvanshi · Accepted solution]

@Dan Allenby 

Yes—but natively creating a Slack channel with Jira automation is only built in for Jira Service Management incidents, while Jira Software/Kanban use cases require calling Slack’s API via the Send web request action or posting to an existing channel via the Slack action after connecting the Slack app

For customer onboarding on a Kanban board, use a rule that triggers on your status change and calls Slack’s API through Send web request with a hidden token, optionally followed by a second request to seed the channel with an initial message

My approach

• Trigger: Issue transitioned to the target onboarding column or status in your Jira Software project
• Action 1 (Send web request): Call the external API endpoint to create the Slack channel; use an Authorization header and mark the token as a hidden value so it’s stored securely and not exposed in rule config or exports
• Action behavior: Enable “wait for response” to capture the response payload (e.g., channel metadata) into smart values for subsequent actions in the same rule
• Action 2: Either send another web request to post the first message or use the Slack message action to notify the team in the newly created or designated channel after integration is connected

Thanks
Jayesh R

[Matteo Vecchiato]

Hi @Dan Allenby ,

Thank you for your question.

You can call a rest API through send web request action. Please refers to this tutorial, it is for DC, but the automation for cloud should be similar:

https://support.atlassian.com/jira/kb/how-to-create-slack-channels-automatically-using-a4j-or-rest-api/ 

I hope it helps.

Regards 

[Marc - Devoteam]

Hi @Dan Allenby 

@Matteo Vecchiato is correct, if you Slack tenant has API open, and of corse you need to have a slack account and the correct permissions on your slack tenant,

[John Funk]

Hi Dan,

I am not aware of any capability to create a channel using automation - just to send a message to an existing channel.