Pre-populate Fields from URL

[Steve Letch]

@Yatish Madhav 

Use a Scriptrunner Initialiser. There's templates in the adaptavist library.

[Steve Letch]

Will just add, if you want to help your users a bit, use a DB query to import your custom fields and their options into Assets, then you can put an Assets widget on a service desk KB page and people can then see the ID's of things.

[Yatish Madhav]

Thanks @Steve Letch -  that is assuming we have and pay for ScriptRunner for Jira right? We do not have that.

[Steve Letch]

@Yatish Madhav 

You could set a default value in the field but that would limit you to having that value set globally.

[jamesholcomb]

One important note, I had to all lowercase "customfield_" in the url query string to get this to work.

[Deleted user]

I created a web tool at https://booniepepper.gitlab.io/jira-former/

As of posting it can just do the basic summary and description filling (code heads: feel free to contribute or send me issues etc).

Does anyone know if there a way to make the description handle newlines well?

[Morten Junker Juul]

This works fine, but it does not work when using forms. And how would you have fields with conditions (show/hide from values selected in other fields) in a "Request type".  It would require a lot of request types if not using forms with field conditions.

Would really be nice if pre populate worked with forms also. 

[Jacob Jaskolka]

As others have mentioned, we need the ability to use Asset fields as the pre-filled value. The half-measures from Atlassian and then calling it a complete solution need to be addressed. 

Furthermore, as proforma forms are taking more of an active role, it should be available there too.

[Ashutosh Sharma]

For Forms, we have this open feature request: https://jira.atlassian.com/browse/JSDCLOUD-12177

[Josh Marsh]

Does anyone else run into the issue where if the customer is not already logged into the portal then the context part of the URL is overwritten when clicked/entered/selected? 
For example:
https://domain.atlassian.net/servicedesk/customer/portal/12/group/81/create/502?summary=This%20is%20my%20subject&customfield_12648=BCN-83
->
https://domain.atlassian.net/servicedesk/customer/portal/12/user/login?destination=portal%2F12%2Fgroup%2F81%2Fcreate%2F502

Crucially, is there a way to retain the field information in this scenario?

Thanks,
Josh

[Steven Cavanagh]

Yet another feature that JSM almost does.

[Asmatullah Latifi]

But its not working with Dropdown Feld ? any idea ? i tried like follow link:

https://ourdomainname.atlassian.net/servicedesk/customer/portal/19/group/63/create/312?customfield_13070=blocker

[Yatish Madhav]

Hey, I am looking to pre populate a JSM portal link with an @ user mention

Eg https://xxx.atlassian.net/helpcenter/it-service-management/portal/1031/group/1048/create/4372description=%5B~accountid%3A5cf51a2d22c5c3044e0ac3bd%5D+Please+provide+details+here&labels=testLabel&priority=1&summary=Assistance+needed

You will see that I added (in bold and urlencoded) a Jira user ID 5cf51a2d22c5c3044e0ac3bd - but it shows the below ...

Would like for it to pre populate into an @ user mention - something like this:

Please assist or shared with me another post that can help?

Thank you