Hi there!
I'm trying to set an automation that every time user comments with a number it'll trigger another comment on the ticket.
Since I use Atlassian Assist, comments from users that are not part of the project will be posted as Atlassian Assist with: [On behalf of @User]
That's why I'm using {{comment.body}} exactly matches regex ^(\[.*?]\s?)?1$ instead of {{comment.body}} equals 1
But something is off with this regex because is not working, does anyone knows what is wrong?
Hi @sueli lao
Can you try the following smart value in the "First value" field?
{{issue.comments.last.body}}
It will try to retrieve the last comment added by the customer.
Regards,
Marini
Thanks a lot!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Validate your expertise in managing Jira Service Projects for Cloud. Master configuration, optimize workflows, and manage users seamlessly. Earn global 🗺️ recognition and advance your career as a trusted Jira Service management expert.
Get Certified! ✍️Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.