How to use custom emojis in issues

[Janene Pappas]

I've added a couple of custom emojis to our Jira Software and Jira Service Desk instance. I am not able to use the shortcut markup nor are they showing in the emoji picker - I've tried both the classic view and the new view. Is there something else I have to do to get these usable in an issue? 

[Angélica Luz · Accepted solution]

Hello Janene,

Thank you for reaching out to Atlassian Community!

Testing the emojis feature, I was able to confirm that it only works for Confluence and not Jira.

This feature was rolled out when Stride was integrated with Jira and since Stride was discontinued, this feature didn't receive new updates.

There is a feature request suggesting the implementation of this ability:

• Support Custom Emojis in Jira

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Janene Pappas]

How very confusing and frustrating. Thanks for your reply.