Hi @Maahshid Vaziri
Welcome to the Community!
It sounds like your company might be using separate instances for Jira Software and Jira Service Management, which would explain the different usernames, passwords, and the fact that you can't see all the projects within Service Management. Here are a few steps you can take to address this:
Confirm Separate Instances:
Verify if Jira Software and Jira Service Management are indeed running on separate instances. You can do this by checking the URL of each instance. If they are different, then they are separate instances.
User Management and Permissions:
If they are separate instances, you'll need to manage your user access independently. Ensure you have the correct admin permissions in both instances. If you don't see all projects, you might need to request additional permissions from the administrator of the Jira Service Management instance.
Instance Integration:
If you want Jira Software and Jira Service Management to work together more seamlessly, you might consider integrating the two instances. This can be done using Atlassian Access or similar tools that unify user management across instances.
Access to Projects:
As an admin, you should be able to view and manage project permissions. Ensure that your user group or role has the appropriate permissions to view all projects. If you're still having issues, consult with another admin to ensure there aren't any specific restrictions in place.
Hope this helps!
Best regards
Sam
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