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How to handle Unable to invite deactivated accounts error?

Reynier Y. De Lara
Reynier Y. De Lara March 20, 2025

Hi, is there anyone can help me about this error?

I am inviting a new Jira user with different domain, and this is a normal thing in our company. I have already deleted lots of suspended users and having enough free user I think. 

However, error below is persistent. What is causing this issue?

 

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Sergei Troshin
Sergei Troshin
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March 20, 2025 edited

Hi @Reynier Y. De Lara, and welcome to the Atlassian Community!

It's possible that the user with the provided email was already invited to the organization and later suspended.

Please follow this guide to check if the email is suspended: Restore suspended users in Atlassian Cloud

If you have any additional questions or encounter any difficulties, let me know, and I'll do my best to help you

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Reynier Y. De Lara
Reynier Y. De Lara March 20, 2025

Hi, thank you for your reply. The user is not part of the suspended account.

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Sergei Troshin
Sergei Troshin
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March 21, 2025

Hi @Reynier Y. De Lara again!

Was the user added to your organization previously?

Could you please try searching for them in User Management? Make sure to remove all filters before doing so:screen.png

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