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Jira software for customer tickets

Jerryton Surya
Jerryton Surya
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October 4, 2022

Organizations typically use Jira software for the engineering team and Jira service management for customer support. What if we want to use Jira software to handle customer tickets instead of JSM?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 4, 2022

You will need to give customers Jira Software or Core paid licences to enable them to create and work with issues, and you will lose the requests, portal functions, SLAs and so on that JSM provides.

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Jerryton Surya
Jerryton Surya
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October 4, 2022

This information is very helpful to me, thank you so much. I was unaware that we occasionally miss requests, portal features, and SLA's.

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Sandra Robin
Sandra Robin
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October 4, 2022

I think few organizations already use Jira software for ticket handling. 

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Jerryton Surya
Jerryton Surya
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October 4, 2022

Yeah some organizations are using Jira software to handle customer tickets

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Jira Service Management
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