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MS Teams Jira Cloud not working

Georgi Doychev
Georgi Doychev October 14, 2022

Hello, 

 

Are there any problems, upgrades, or maintenance for the Jira Cloud app in MS teams because many of our employees cannot add the application due to "Something went wrong. Please try again" when clicking Sign in with their Jira accounts.

 

--

Georgi

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Dhanush
Dhanush
Contributor
October 14, 2022

Hi @Georgi Doychev ,

Have a look at the this, (MS Teams integration with jira cloud).
Hope it might help.

Regards,
Dhanush

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Georgi Doychev
Georgi Doychev October 14, 2022

Nope, it is not working like this. 

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Luke Simon
Luke Simon October 14, 2022

Adding to this thread to say that a number of our users are experiencing this same issue. Clearing Teams cache, uninstalling and re-installing Teams, and trying via Teams web browser all do not work.

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Zey Onalp
Zey Onalp
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October 20, 2022

Hello; our company was experiencing this issue on 10/14 as reported above.  However after logging off and on a few times during the day the issues resolved by itself.  The Jira Cloud function is now working as expected in MS Teams.

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Volodymyr Batrukh
Volodymyr Batrukh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 20, 2022

Hi @Georgi Doychev 

That is known issue on Microsoft Teams app client. Microsoft Team is working on the fix...

Please try to sign in to the application from Issues tab, this flow should work:

Screenshot 2022-10-05 at 10.47.54.png

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Georgi Doychev
Georgi Doychev October 16, 2022

Any Jira Moderator that could help? 

 

Thanks!

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