Assign a Team to the field "Responders" or "Participants" from an automation rule

[Pablo Verdier]

Need to initialize the field "Responders" with the name of a specfic team , when the activity is created

[Trudy Claspill]

Hello @Pablo Verdier 

Welcome to the Atlassian Community.

What type of project does this concern? You posted in the Jira Service Management forum. Can you confirm the project is JSM? And is it Company Managed or Team Managed?

What is the Field Type for Responders?

When you say you want the name of a "team" are you referring to Teams that are created through the Teams menu?

Are you planning to hard-code the team name or do you need to look up the team based on some piece of information within the newly created activity?

[Pablo Verdier]

Hi, 

1. Jira Service Management, Company Managed

2. "Responders" is a built-in field,  used to for example with the funcionality of "Alerts" (ex opsgenie).  When an activity is created an alert is created and related to the "responders"

3. I refer to Jira Teams, the one used on escalation rules for example

4. What i need is to automate the assignment of "responders" when the activity is created , then the alerts will work properly (if "responders" is empty no notification is sent to anyone).   The "team" depends on the project where the activity is created, so if it is possible to create only one automated rule for all the different projects it would be nice, but it is no necessary. So, it would be ok if we hard-code the team name in the rule.

Please let me know if I was clear...

thanks!