How do I flag an issue in JSM

[Eric Scheberl]

In Jira Software you can flag an issue and highlight it yellow. How do you do that in Jira Service Management? 

[Mikael Sandberg]

The flag feature is Jira software specific, there isn't a similar feature in JSM, unless you are using ITSM. There you can mark incidents as major incidents which will flag them like this:

[Eric Scheberl]

thanks for that idea, it might work. We like to flag things when we need a teammember to take notice and collaborate as a visual outside of chat. Is there something a little less 'broken' in the messaging?

[Mikael Sandberg]

One way of doing it would be to use either labels or components and then update the queue so that it shows either one of them. You could then identify requests that needs attention by looking for the label/component.

[Mikael Sandberg]

I just noted that the new cmd+k menu that is replacing the dot menu has Add flag and you can now add it to JSM requests. In order to see that a request has been flagged in the queue you have to add the field Flagged to the view.