How prevent notifications for issues that are in a specific status?

[Henry Chad Apale]

In Jira service management, how do we prevent notifications for issues in a specific status? 

For example, if an issue is in the "Rejected" status, and a field of it updated automatically based off an integration, like "Salesforce ($)" value, the reporter and assignee of the Rejected request should not receive any emails from this.

Is this possible?

[Trudy Claspill]

Hello @Henry Chad Apale 

Welcome to the Atlassian community.

Notifications to the Reporter are based on the Customer Notifications configured for the project. Notifications to the Assignee are based on the other Notifications Configuration for the project.

For the Assignee/Agent notifications, the native Notification functionality does not support basing notifications for update on specific fields. You would have to disable the Issue Updated notification entirely for the Assignee. If you wanted them to receive email notifications about updates on other fields, you would need to set up Automation Rules to detect those updates and send the emails.

I haven't worked with customizing Customer Notifications, so I'm not sure what options are available there. I don't see a default notification for updates to fields to be sent to the customer.

In this case is the customer also an Agent or licensed Jira Software user?

Are notifications only being sent via the native Notifications functionality, or are you sending other notifications via Automation Rules?

[Nicketa]

There are 2 types of notifications, one is customer notification and the other is default project notification scheme. Based on the requirement notifications can be disabled.

The 3rd type of notification comes from 'Automation for Jira' plugin if configured to do so.

So, @Henry Chad Apale please check.

[Igor Medeiros - Modus Create]

Hi @Henry Chad Apale 

Our app Notification Assistant for Jira can help you with this scenario.

It allows you to customize and manage notifications independently of Jira's bundled notifications.

It includes features like fully customizable templates, where you can add custom fields, images, approval actions, etc., the possibility to create custom notification rules, notifying on your own changes, and more.

Feel free to reach out if this is of your interest.

[Marc - Devoteam]

Hi @Henry Chad Apale 

By using the default customer notifications, related on to your question is "Customer-visible status changed".

You have 3 options:

1. Rename the status to an already used status on the request, in the workflow statuses section on a request type
2. Disable the customer notification in total
3. Disable the notification an replace it with an automation rule

Also see the KB article on this, how-to-disable-customer-notifications-for-a-specific-transition