Scalable approver field from Okta

[Max Orejola]

Hi JSM community, 

I am working on a large project to automate approval field population with our Okta's manager field. I am hoping to get insight if other have had similar projects to this and how you solved it or what you did to make it as close as possible. Below is the scenario: 

• We are migrating from Zendesk to JSM now
• We use Okta and atlassian access (Okta is our users source of truth)
• We are on the premium plan across our atlassian products
• We have okta workflows
• We are looking at both Atlassian Assist and Slack platform for ticket intake in the future
• We have not explored options like Multiplier, Atlas, or Insights (Assets) for this yet [I would appreciate input on some of these in real use cases]

Thanks for helping discover a solution for this!

[Eduardo Oliveira - Mindpro Apps]

Hi @Max Orejola - Welcome to the community!

As Amaresh mentioned in the previous comment, this type of synchronization is currently not supported natively using only Access and OKTA; you will need a workaround, like a third-party app for this.

As another option for your consideration, I would like to recommend our app - "Mindpro Sync - External Fields for Jira," which allows you to perform this synchronization and approvals.

Ps: Full disclaimer, I'm part of the team responsible for this solution.

Have a great day,
Eduardo.

[Max Orejola]

Hi Eduardo, is there a way to setup a demo of the product?

[Eduardo Oliveira - Mindpro Apps]

Hi @Max Orejola, absolutely!

Please select a day and time that suits you using this calendar link, and we will send you a link to a personalized live demo to introduce you to the app and cover your use cases.

If you have any questions before this, please email us at: contact@mindproapps.com

Best,

Eduardo.

[Amaresh Ray – Multiplier]

Hi @Max Orejola – I'm the founder of Multiplier. 

Atlas does indeed support syncing the manager field from Okta, however it's not yet integrated within JSM approvals.

At the moment, the only way to get managers syncing into the approvers field in JSM is to use a plugin like Multiplier. We have a few customers using this particular workflow, so I'd be happy to chat to you if that's helpful.

My email is amaresh [at] multiplierhq.com