Hi all, I would like to have our Assist Teams App setup to have the ability to create all our current request types. After getting it setup, I have no found that forms don't display and only ...
I'm looking for the opposite of this request. We have had Slack and JSM integrated since Atlassian Assist was Halp. We have both request and triage channels. It all works. We would like to a...
I am 56 years old work as CFO searching at good new opportunity
Hello all, Small IT Helpdesk team, simple setup just a few forms handle incoming requests via Slack. Initially, we bought Halp, got migrated to JSM, so we are not super proficient i...
Hello, we setup Assist/Halp in Teams a few years back with no issues, but it suddenly stopped working. It looks like our account is either completely wiped and not loading correctly when I log into t...
Je sollicite votre aide sur l'élaboration de mon projet Depuis que je me suis inscrit sur Jira,je n'avance pas car j'ai ne sais pas par où commencer Besoin également d'une communauté po...
Где и как получить пароль для Трелло? почему нет инструкции?
On a single project we have multiple large groups inputting tickets via the portal. They each have their own request types within the portal. We are using the Atlassian Assist Chat functionality to s...
Hi, I am Santhi. I am a Relauncher, taken a long career break to take care family . I worked as an Industrial Engineer for 4 years in a Electronics Manufacturing Industry . And I have completed the f...
Does Atlassian provide documentation for migrating Halp tickets to JSM? Is Atlassian sunsetting Halp? When will that be? Will users still be able to access the system or will it be c...
Hello, I have this problem. I can't sign up for an account on bugs.mojang.com and I don't receive any emails. I've tried using a different email and a different nickname, but nothing helps!
Hi there, No matter what I do, I can't seem to get rid of the "Your subscription for Halp is over. Please select a new plan to continue using Halp." bot response when setting up our Slack channel....
Hi team, Atlassian assist used to be a great solution for Slack / Teams helpdesk, From what I read for official release notes on Atlassian's page, they move Atlassian Assist completely to Jira Servi...
...ormerly, for Halp). Earlier this year, we decided to include Halp’s conversational ticketing features exclusively in Jira Service Management Cloud. Now, we’re making the Atlassian Assist experience i...
Hi Jira Helpler: Could you please help to figure out the problem of this? Today I found I have no access to this link which I did have accessed it days back: https://razorgroupgmbh.atl...
I didn't sign any term and they changed my trello subscription to annual and I want to pay monthly I want to remove my card from the account and I don't want to pay the annual amount because I never...
Why use Jira Service Management for ITSM processes? Jira Service Management is a highly customizable ITSM tool that allows organizations to match their processes to their specific needs, alig...
2023年3月13日更新 この記事でご案内している変更の内容や、それがお客様に与える潜在的な影響について、コメント欄でさまざまな議論が行われています。 これを受けてブログ記事を更新し、もっとも多くいただいていた質問への回答を追記しています。 引き続きご質問をお持ちの場合はコメントを利用してお知らせください。 JSMでのカスタマー管理に役立つ次の一歩として、内部カスタ...
In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus o...
Hello all, I would like to use Help Center to serve my customers with a help center and I am looking for inspiration and best practices on how to set this up. All the documentation that I can fin...
We recently added Assist to Microsoft Teams, but our triage channel isn't showing all tickets. Opening up the Assist app and clicking on the Tickets tab, we can see that not all tickets are listed. N...
How does your team use Atlassian products to get work done? How do you collaborate, and what gets in your way? These are just a few topics, amongst many others, that we're exploring on our research t...
Hi JSM community, I am working on a large project to automate approval field population with our Okta's manager field. I am hoping to get insight if other have had similar projects to this and...
We are taking another step forward in helping you manage your customers in JSM. We have created a dedicated product access role for Internal Customers. To recap, there are two types of customers in...
Is there a way to turn off only one particular customer notification ("Participant added") for certain user or myself without changing project settings? Or more generally: Is there any option to edi...
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