Unable to fully connect Jira app in google chat

[Emilio Carasa Pérez]

Hi community,

I have installed the Jira app in my Google Chat, and so far, it has been working just fine. But when adding it to any new chat/space, I get stuck at the configuration step.

1. I do /jira_connect -> it is connected successfully.

2. I do /jira_settings -> it shows the card to choose from which project I want to receive the notifications. When clicking on the project name box, I can see the list of all my projects.

3. I select the project (it doesn't matter if it's a JS, JSM, or JD project), it always gives me the following error:

Troubleshoot steps already tried:
- Uninstall and reinstall the app

- Made sure I have all the permissions required on both Atlassian and Google Spaces.

- tried to configure a more granular notification system by editing the connection (added a subscription name for the notifications and tried different filters, projects, etc)

Is this a configuration issue on my side, or is this an issue with the app itself? Any suggestions or workarounds I should try?

Thank you!

[Jason Coutu]

I have the same issue when trying to add new subscriptions. I have this plugin working in other spaces, but on a new space the subcription fails.

[Jordan Paul]

No answer here, unfortunately. I'm having a similar issue when I try to edit my existing subscriptions or create new ones. I have not been able to fix this...