After reindexing Jira, duplicate issues are being created.

[deepashree.r]

After reindexing Jira, duplicate issues are being created. Team has to spend lot of effort to analyse these issues and taking action on them.

Team is creating the issues manually, they are not using API's or automation for Jira creation.

we are using Jira server, version 8.22.2

How can we resolve this problem?

[Dave Mathijs · Accepted solution]

Hi @deepashree.r welcome to the Atlassian Community!

I found this KB article: New issues created in Jira when re-index is performed

I don't know whether it applies to your situation, but I hope it helps to explain.

[deepashree.r]

Hi @Dave Mathijs ,

Thanks for your response.

[Tinker Fadoua]

@deepashree.r 

Did you try to bounce or restart the Jira instance?

Best,

Fadoua

[deepashree.r]

Hi @Tinker Fadoua ,

we haven't restarted the Jira after reindexing.

[Tinker Fadoua]

@deepashree.r  please try it then let us know how it goes.