Allow users to change Priority after ticket is submitted in Help Center

[Brad Hoaldridge]

Does anyone know how to make the option to change Priority of the ticket available in the Help Center after submitting the ticket?

[Jack Brickey]

Here is an open suggestion that I created back in October 2016. - JSDCLOUD-4424 

[John Funk]

It seems to have aged better than you, Jack - at least it is still gathering interest.  :-)

[John Funk]

Hi Brad - Welcome to the Atlassian Community!

No, the user would have to be a JSM Agent to be able to update any field, including the Priority. Customers can add comments and maybe even Approve a transition, but that's pretty much it. 

[Trudy Claspill]

Hello @Brad Hoaldridge 

Welcome to the community.

Based on my searching, it is not possible for a customer to change the priority on a Service Management issue after it has been created, with native Jira functionality.

You might be able to find a third party app that would add that functionality to your instance. I found one mentioned in another post, but it is only for Server and Data Center, and not available for Jira Cloud.

https://marketplace.atlassian.com/apps/1213697/actions-for-jira-service-management?hosting=server&tab=overview