App install error

[Fouad El-Gendy]

Hello, 

I am trying to accept an App Request for Zephyr Scale, but I only get the "Reject Request" option.

Can someone help with this, please?

[Jeroen Poismans · Accepted solution]

Hi!

I am referring to an older post on the community:
https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Learn-how-to-request-and-manage-app-requests-in-the-Marketplace/ba-p/1590761

If you watch the second video, there does not seem to be an "Approve Request" option. Take a look at the comment of @Rohan Khandelwal of Feb 01 2022 saying an Admin should go to the app page and then do the installation.

Hope this helps!

Jeroen

[Fouad El-Gendy]

Thanks, @Jeroen Poismans 

I did go ahead to the Marketplace and install the App, which worked just fine! 

[Mayur Jadhav · Accepted solution]

Hello @Fouad El-Gendy ,

Welcome to the Atlassian Community!!

You need to be the Product Admin i.e Jira Admin to approve the request as per the below Atlassian official Document.

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

Regards,
Mayur

[Mayur Jadhav]

That's correct @Jeroen Poismans mention on new update that option is removed and Admin have to install app. 

[Fouad El-Gendy]

Hello, @Mayur Jadhav 

I already am a Jira Admin, but I can't seem to be able to approve any requests.

[Mayur Jadhav]

You need to install app by going to Find New App and search for the requested App.