Applying promotion code

[Günther Matthias Bär]

Hi everyone,

unfortunately I'm not able to apply a promo code shared by a vendor. Therefore I would need a working installation of the app. After using a free version I was asked for my banking details. The app was still installed but not working anymore which seems to a requirement to apply a promotion code. After uninstalling the app I coudn't reinstall the app.

What can I do to make it work?

Best wishes

Günther

[Dave Mathijs]

Hi @Günther Matthias Bär welcome to the Atlassian Community!

Maybe this article can help: How to apply promo codes in the new billing engine

[Günther Matthias Bär]

Hi Dave,

thanks for your help! The problem is that my subscription is suspended but right now I can't find someone to resubscribe it.

[Bernhard Doleschel (Ease Solutions)]

Hello @Günther Matthias Bär ,

Trail versions of Marketplace apps on Jira Cloud are valid for 30 days only. Afterwards you have to buy it or apply the promotion code from the vendor instead of payment.

If you fail to apply the promotion code provided from the vendor, you can only request help by Atlassian as they are in charge of the license management: https://support.atlassian.com/

It can be the case that your Jira instance is running as an annual subscription, the promotion is for monthly subscription. Then the promotion code can´t be applied. In this case Atlassian can help together with the vendor.

Best regards, Bernhard

[Günther Matthias Bär]

Hi Bernhard,

when I click on this link there is nothing where I can create a ticket. When I click on "Contact Support" I will be directed to this page.

Would it make sense to open a ticket here:

https://jira.atlassian.com/projects/JSWCLOUD/issues/JSWCLOUD-20443?filter=allopenissues

[Bernhard Doleschel (Ease Solutions)]

Hello @Günther Matthias Bär ,

sorry, I didn´t got your question till now. At the button of the page is a "Contact support" link, which leads you to https://support.atlassian.com/contact/#/

This should be the right place.

Bernhard