Atlassian Access - price & guests

[Rocsana Chereches]

Hi community,

I am researching the possibility to enable SSO for my company (For Jira/Confluence Products) and this requires Atlassian access. We have a number of guests in our environment so this complicates things a little. I have a couple questions as a consequence.

Does anyone know:

1. How to calculate all the licenses needed for Atlassian Support? I was discussing this with an Atlassian enterprise account manager and he mentioned that even if I enable Atlassian access for say 20 users, there might still be users that use free Atlassian Products and I do not know about, therefore they will need a license as well. 

2. With Guests, I understand it is not possible to enable SSO for them as SSO only works for same domain. Asking this question to the account manager, he mentioned that even if added to our Azure AD, it will not be possible to enable SSO for them. Maybe he is right but this sounds a bit off to me. Does anyone else have a different take on it? He also mentioned that enabling SSO will not affect the ability of guests to still login to the workspace. Is this correct?

3. Does anyone know what are the implications if any of the guests already use Atlassian Access within their company and use the same email address to login to my company's workspace?

Any bit of info will help! Thank you.

Rocsana

[Alexis Robert · Accepted solution]

Hi @Rocsana Chereches ,

I've implemented Atlassian Access on a few occasions, so here's what I can say about your questions : 

1. The Atlassian account manager is right : very often you're not aware of all the Atlassian accounts that are already used in your enterprise : free Trello accounts, Bitbucket, or even Free editions of Jira or Confluence. All these users will count towards your Atlassian Access bill.
2. SSO will always be enabled based on the email address domain used by your users. He would need to have an email address from your domain to use SSO
3. This won't have any impact for external users already using Access somewhere else.

Let me know if this helps, 

--Alexis

[Rocsana Chereches]

Hey Alexis, thanks for your answers - super useful.

In regards to A1: Do you know of a way to actually count accounts that are already in use for free products or you're just bound for the element of surprise once you get your Atlassian Access bill?

In regards to A2: Thanks for confirming, that's quite unfortunate! Was my understanding correct in regards to the guests still being able to access our Atlassian environment post us enabling SSO for all domain users?

In regards to A3: Thank you for this!

Rocsana

[Alexis Robert]

• For A1 : if you verify your domain, you'll have a message saying how many accounts already exist. Check this article to do the Domain verification : https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/
• Yes this won't change the way external users access your products : they will have the ability to enter their login and password as usual

[Rocsana Chereches]

Many thanks for your help Alexis!