Autocomplete of assignee not working

[glubold]

Currently we have a customer field called PM which is similar to Assignee. It previously (yesterday) showed team member names as you typed. We haven't changed anything. Is Jira Cloud having issues?

[glubold · Accepted solution]

A modification to a user group which was a filter for the custom field ensured no users were returned because the user group had zero members. Ensure if you set a custom field filter that it will return values. Reverting the change to allow for All active users ended up resolving the issue. 

[Alex Koxaras -Relational-]

Hi @glubold and welcome to the community!

Take a look at this post https://community.atlassian.com/t5/Jira-questions/Assignee-user-picker-autocomplete-stopped-working-for-some-users/qaq-p/1253058

[glubold]

Unfortunately this is not isolated to one user, it is all of my users. 

[Alex Koxaras -Relational-]

Oh! Can you see if browse users and group global permission is assigned to the group which you users belong to? Go to cog > system > global permissions

[glubold]

Permissions are fine because jira-software-users is our default where everyone is added and it is assigned in the browse users and groups global permissions setting.

[Alex Koxaras -Relational-]

If you haven't change anything, then perhaps the following could be the problem. But if not mistaken that happened in the morning. 

Oct 19, 2021
Missing users in quick search for 10 percent of requests in Europe
Resolved - After increasing an internal rate limit, quicksearch user search is back to normal operation. This incident is now resolved.
Oct 19, 11:31 UTC
Investigating - We are investigating reports of intermittent errors for Confluence, Jira Work Management, and Jira Software Cloud customers in Europe.

The impact is that on about 10 percent of requests, quick search - the search bar in the top navigation - is missing users from the search results. Other results like pages, issues, are OK.

We will provide more details once we identify the root cause.
Oct 19, 10:24 UTC

[glubold]

FIgured it out. It appears a change was made to apply a context filter to a role where no users added. 

[Alex Koxaras -Relational-]

So something was changed. :)

[glubold]

:-( Thanks for walking me through potential issues. 

[Alex Koxaras -Relational-]

I'm glad you found it and that your problem was resolved! Create an answer in this question of yours, and mark it as accepted. Let's help others to find answers :D