Automatic Export to Work Upon Ticket Creation

[Avihai Vahab]

Hi,

We would like to be able to export Jira tickets into word automatically once a ticket is opened and send it to the slack channel.

Is it possible or too much to ask?

Regards,
Avihai

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Avihai Vahab 

Interesting use case.

If you try to export an issue to word then you will get the url like this.

https://YOURSITE.atlassian.net/si/jira.issueviews:issue-word/AN-188/AN-188.doc

I don't think there is a REST API to do this but this url has a pattern and as long as you are have active authenticated session you should be able to use this url.

So you will have to write your own interface for this (use webhooks as well). No out of the box solution.

I hope it helps.

Ravi

[Avihai Vahab]

Thanks @Ravi Sagar _Sparxsys_ 

[Aron Gombas _Midori_]

Hey @Avihai Vahab

This is an interesting use case! There is actually an elegant approach to this. It relies on using Jira Cloud automation and Slack's ability to accept emails.

We will be emailing the issue export, but instead of sending that to a human reader (like below), we will send that to Slack!

Steps:

1. Configure Slack so that you can send emails to Slack. There are multiple ways to do that.
2. Implement a PDF automation which:
   1. ... uses the issue created trigger
   2. ... uses the send PDF at issue event type automation and sends the exported PDF to the email address created in step 1.

Step 2 can be implemented with the Better PDF Automation app that extends built-in automation capabilities with PDF exporting!

(This app is developed and supported by our team.)